Dura-Line is committed to delivering value to our customers by providing, on-time goods, services, and information to meet or exceed the requirements and expectations of our customers. We strive for high levels of customer loyalty, seek long-term commitments, and productive customer relationships. Dura-Line is one of the only conduit suppliers registered to TL9000 and ISO 9001. The Quality Plan Includes:
- Testing Incoming Raw Materials: HDPE resin and other components
- Consistent setup and operation of processes
- Testing of each product to ensure compliance to applicable standards, including ASTM, NEMA, NSF, TC-7 Standards, along with Dura-line
- Specifications and/or Customer Specifications, to name a few Inspection of all products by Production and Quality Personnel Regular feedback on performance, issues, and improvement plans is gathered and acted upon to continuously improve operations and customer experience
Our Employee Involvement Program is designed to include all employees. This program provides a method for recognition of employees who demonstrate dedication to safety, quality and to the cost-effective production of our products. This program also invites employees to actively participate in the implementation of their ideas. Employees are chosen to become the Dura-line Employee of the Month based on their work performance.
Part of the foundation of our Quality Program is data based Continuous Improvement. We take a team approach to problem solving and improvement efforts. We practice and encourage open communication about the business through a variety of channels, including communicating on business priorities and situations, as they develop, towards a shared vision of growth.